When I ordered I believed I would be getting a darker colored mug. When it arrived it was all lighter colors. I called the 800 number and left a message. I was called back and the woman was very nice. The end result was that the mug was exchanged for another that was better suited. I could not be more pleased with the product and customer service.
Your purchase directly supports marginalized artisans in Guatemala. Most, who are women, live in high crime urban areas. Proceeds from all sales directly support the funding of UPAVIM's community K-6 School. We are a proud member of the Fair Trade Federation.