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FAQs

Upavim Information

Our US craft headquarters is located in Fort Collins, CO. All of our products are shipped from our Guatemala headquarters to our warehouse in Fort Collins, where they are then shipped to you. You may also find our products in retail stores that carry UPAVIM products. 

Thank you for purchasing our products.  Each product is handmade by artisans in Guatemala.  This provides fair wages and access to markets while directly supporting UPAVIM's elementary school in La Esperanza, on the outskirts of Guatemala City.  This school with extended hours provides a safe place for kids to learn and grow and keeps them off the streets and safe.

UPAVIM is an acronym for the Spanish phrase, "unidas para vivir mejor".  This means "united for a better life".  The women in Guatemala chose this as their organization name.  Together they run and operate the crafts division in Guatemala, a bakery, and a school all in efforts to improve their lives. 

Order Information

Our team needs 1-2 business days to pack and ship your full order. Orders placed after 11:00 am MST on Friday — or over the weekend — will ship on the next business day.

We do ship internationally, however, due to the size of some products, there may be shipping restrictions on these items. If you have a special order you’d like to place with us just contact our team and we can try our best to ship the item to your desired location!

Please contact us by visiting our contact page if you have questions about your order.  We will gladly be able to assist you with any questions relating to orders, order modifications, shipping, returns, & cancellations.

Our shipping costs are calculated based on weight.  Standard rates are usually $3.50- $8.00.  If you purchase is over $75, shipping is free.

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